Choosing the right travel insurance is essential for your peace of mind and protection on your holiday.
That's why we have arranged a comprehensive policy at a great price with the travel and leisure insurance specialists, TPS (Insurance Admin Services) Limited. Our policy provides protection during your entire Bakers Dolphin Travel holiday experience, including in the event that you have to cancel.
To take full advantage of the cancellation element of our policy we recommend that our travel insurance is purchased at the time of paying your deposit.

Cover includes 24 hour emergency medical assistance provision by Emergency Assistance Facilities who can be contacted on 0845 2603260.

The Return to Home, Medical Expenses, Additional Expenses, Cancellation, Curtailment, Holiday Abandonment, Personal Property and Personal Money sections exclude the first £45 of each and every claim. This is reduced to £15 for Loss of Deposit and nil for holidays costing less than £100 for Cancellation, Curtailment and Holiday Abandonment claims. There is a £250 excess under the Personal Liability section for damage to holiday accommodation.

Our policy does not require you to disclose pre-existing medical conditions if you are travelling within the UK, however, you must read the policy wording on receipt to understand the restrictions that apply. If you are travelling outside of the UK you must disclose any pre-existing medical conditions to insurers even if your doctor has given you clearance to travel. Failure to do so may result in a declined claim.
TPS (Insurance Admin Services) Limited may be able to assist our holidaymakers by tailoring the policy to suit your needs. Depending on the conditions disclosed an additional premium may be payable. For total peace of mind call Travellers Protection Services on 0870 7744408.
Full details of the cover, excesses, terms and conditions can be found in the policy wording, a specimen copy of which is available upon request.
If, after reading the policy, this Insurance does not meet with your requirements, please return it to Bakers Dolphin Travel within fourteen days of issue and prior to the commencement of your holiday. If you have paid a Premium, this will then be refunded in full.

Travel and leisure insurance specialists, TPS (Insurance Admin Services) Limited has arranged this insurance with Travel Insurance Facilities plc and Union Reiseversicherung AG. TPS (Insurance Admin Services) Limited is authorised and regulated by the Financial Services Authority (311788).

Our Air/Coach Holidays are organised in conjunction with specialist operators to the selected destinations. Because of the flight content, these holidays are regulated by law by the Civil Aviation Authority and are required to be organised by an ATOL Licence holder. In these cases the ATOL holder acts as the Tour Operator and Bakers Dolphin Holidays as its agents. The booking conditions of that company and not those on the opposite page will apply to these Air Holidays. Details of the operating companies are shown below and full details of the conditions will be supplied on request and in any event on confirmation of the booking.
For Holidays to MADEIRA, MALTA - These holidays will be booked with the Holiday Company Ltd trading as Flightbound ATOL 2876 for whom we act as agents and bookings are subject to their conditions. Deposit required: £250 per person plus valid insurance.
For Holidays to LAKE GARDA, TUSCANY, croatia, Rome & Sorrento, South of France and portugal air & Cruise - These holidays are booked with Albatross Travel Group Ltd ATOL 5116 for whom we act as agents and bookings are subject to their conditions. Deposit required: £250 per person plus valid insurance.
For HOLIDAYS TO THE CHANNEL ISLANDS - Bakers Dolphin Holiday Tours act as retail agents for Destinations Ltd CAA ATOL 9503. Deposit required: £200 per person plus valid insurance.

Bakers Coaches Ltd subscribes to the Code of Conduct of the Bonded Coach Holiday Group (BCH) of the Confederation of Passenger Transport UK (CPT). The BCH requires a bond to be taken out to provide protection in the unlikely event that a member cannot carry out his obligations to his passengers for financial reasons. Where a tour has been sold through a non-ABTA agent and that outlet ceases to trade Bakers Coaches Ltd would guarantee that client from any financial loss. Our Fair Trading Agreement and Holiday Information sets out clearly and simply the responsibilities which we at Bakers Coaches Ltd have to you and which you in turn have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written confirmation on the terms set out in this brochure. When signing the Booking Form for your holiday you will sign on behalf of yourself, and the others named in your party, that you have read, understood and accepted this Fair Trading Agreement and the Holiday Information provided in this brochure. Your obligation is to pay the price of the holiday and recognise your liabilities if you wish to alter the holiday or have to make a cancellation. On our part we have the obligation to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated in this brochure. Your contract is entered into with Bakers Coaches Ltd. Any other subsidiary companies of Bakers Coaches Ltd involved in the booking or management of your holiday shall be deemed to act as our agents. This Fair Trading Agreement applies to all holidays sold from this brochure.

1. You Pay a Deposit When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of the Fair Trading Agreement, and pay a deposit of - £60 for UK & £80 for continental per person. For air deposits see page 102. All monies paid to your Travel Agent are held by him/her on your behalf until you receive our confirmation. Thereafter the travel agent holds the monies on our behalf.
2. Holiday Insurance It is a condition of your contract with us that you should take out insurance to cover you in the event of illness, personal injury or death during your holiday. We recommend that you take out our insurance, details of which are contained elsewhere in this brochure, but you may elect to insure elsewhere provided you write the name and contact number of your insurance company (and policy number if applicable) on your booking form.
3. You Pay the Balance The balance of the fare must be paid via the office at which you made your booking at least 6 weeks before the holiday departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges set out in Paragraph 5 'If You Cancel Your Holiday'. If you book within 6 weeks of the departure date you must pay the full amount at the time of booking. Any Travel Agent requesting that you pay balances earlier than these dates will hold that money as your agent (not as the agent of Bakers Coaches Ltd) until such time as payment is deemed due by us as per these conditions.
4. If You Change Your Booking If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date we will do our utmost to make the changes, provided that written notification is received at our offices from the person who signed the Booking Form, or their Travel Agent, not later than the date on which the balance of the original holiday cost was due for payment. This must be accompanied by a payment of £10 to cover administration costs. Any alteration by you made within 6 weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point that require a reconfirmation to be issued must be notified and accompanied by a payment of £15 to cover administrative costs.
5. If you Cancel Your Holiday You, or any members of your party, may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing via the office at which you made your booking. As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown:

More than 42 days     Deposit

Period before departure  within  which	Amount of cancellation charge shown
written cancellation is received	as % of holiday price
42-35 days	40%
34-28 days	60%
27-14 days	80%
13-1 days	100%
Departure day or after	100%

More than 56 days	Deposit Only
56-43 days	30% of holiday cost
42-29 days	60% of holiday cost
28-7 days	90% of holiday cost
Less than 7 days	100% of holiday cost

6. If You Have a Complaint If you have a complaint during your holiday, please inform, in the first instance the supplier of the service and then inform our driver/courier, or representative who will do his/her utmost to resolve the problem immediately. If the matter cannot be put right on the spot, you must notify us in writing within 28 days of the completion of your holiday and this must be sent to Customer Relations Manager, Bakers Coaches Holiday Tours, 88 High Street, Weston-s-Mare, BS23 1HT and you must quote your booking reference number, holiday number and departure date. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.
7. Statutory Authorities This brochure is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
8. Conditions of Carriage When you travel on an aircraft, train or ship, the conditions of that carrier apply and are subject to National and International conditions which may limit or exclude liability. Your contract made under the terms of this Fair Trading Agreement is subject to English law and jurisdiction. Some coach journeys are operated by vehicles other than those owned by Bakers Coaches Ltd and the specification may be different to that detailed in this brochure. The Public Service Vehicle (Conduct of Drivers,
Conductors and Passengers) Regulations as amended 1990, apply to all coaches throughout any holiday in the UK.
9. Other Terms On a short holiday you may not:
(a) Bring a pet or any other animal (other than Guide Dogs in the UK and Eire only and by arrangement.) (b) Play a radio or a cassette player on a coach
(c) Smoke on board a coach
Bakers Coaches Ltd reserves the unconditional right to refuse a booking or terminate a clients holiday in the event of unreasonable conduct which in Bakers Coaches Ltd opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination Bakers Coaches Ltd responsibility for your holiday thereupon ceases. Full cancellation charges will apply and Bakers Coaches Ltd will be under no obligation for any refund, compensation or loss which you may incur. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. Excursions are included in the price of most holidays and refunds cannot be made for passengers not wishing to go on these excursions.
Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated in the brochure.
10. Passports For all International holidays you will require a full 10 year British Passport. If you have any doubts about your status as a resident British subject or you do not hold a full British Passport, you must check with the Embassies or Consulates of the countries to be visited to confirm the passport or visa requirements needed in your particular circumstances.
We cannot accept responsibility if passengers are not in possession of the correct travel documents.
11. Health Under normal circumstances most countries we visit on the tours in this brochure do not require visitors to be vaccinated. However, we will indicate any known vaccination or other health requirements where possible for each country to be visited. You are advised to check with your own doctor before travelling.

1. We Reserve Your Holiday When you have ascertained or your travel agent has provisionally confirmed that we have available space on the holiday of your choice, a confirmation / invoice will be forwarded to you normally within 3 weeks of receipt of your signed booking form and the contract is made between us when you receive this confirmation. In the event that a holiday was sold through a Travel Agent who defaulted, we guarantee your holiday on production of adequate documentation to establish the sale.
2. Your Holiday Price 2. YOUR HOLIDAY PRICE Holiday prices include all coach travel, meals as specified in the holiday description and VAT at the currentrate at time of brochure production 19th September 08. WE GUARANTEE THAT THE PRICE OF YOUR HOLIDAY WILL NOT BE SUBJECT TO ANY SURCHARGE, ONCE YOU HAVE MADE YOUR BOOKING AND PAID A DEPOSIT THEN THE COST OF YOUR HOLIDAY WILL NOT BE INCREASED. In addition to Sterling we use the following currencies in calculating our rates and fares for 2009
Equivalent exchange rates to £1 Sterling to the - Euro = €1.20 - Swiss Sfr = 2.00
3. If We Change Your Holiday The arrangements for holidays in this brochure are made many months in advance and changes are sometimes unavoidable. Most of these changes are likely to be minor and we or our representatives will endeavour to keep you informed. However, where before departure we have to alter significantly an essential term of this contract, such as location of resort, quality of main hotel (not including single overnight hotels on touring holidays) or tour itinerary changes involving a destination being eliminated, we will notify you of the change as soon as possible. In such circumstances you will be given the following options:
a) to accept changes to the contract
b) to take a substitute holiday of equivalent or superior quality if we are able to offer you one; or
c) to take a substitute holiday of a lower quality if we are able to offer you one and to recover from us the difference between the price of the original holiday and that of the substitute holiday; or
d) to have repaid to you as soon as possible all the monies paid by you under this contract. * If you choose a) b) or c) we will pay you compensation on the scale below. If you choose d) we will refund all monies paid by you, plus compensation on the scale below.

Period before departure within	Compensation
which a cancellation has taken place	per person
More than 42 days	Nil
29 - 42 days	£10
15 - 28 days	£15
8 - 14 days	£20
0 - 7 days	£25

No other claims for compensation or expenses will be considered.

4. If We Cancel Your Holiday It is necessary for there to be a minimum number of passengers in order to operate a tour. In certain circumstances, therefore, we may have to cancel your holiday, and if this should occur we will return to you all the money you have paid to us, or offer you a suitable alternative. However, we will not cancel your holiday:
(a) Immediately prior to the departure date unless you have not paid your holiday in full.
(b) After the balance due date, except as a result of hostilities, political unrest or other circumstances amounting to force majeure. If we have to cancel your holiday at any time Bakers Coaches Ltd is liable only for any monies you may have paid to Bakers Coaches Ltd at the time of cancellation and for compensation payments as detailed in paragraph 3 above.
5. What happens to Complaints? All complaints that are received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes the investigations can take time when awaiting a response from hoteliers. We can normally agree an amicable settlement of the few serious complaints we receive, if the complaint is found to be genuine.
6. Arbitration Conditions Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may (if the customer so wishes ) be referred to arbitration under a special Scheme which, though devised by arrangements with the Confederation of Passenger Transport UK, is administered quite independently by the Travel Industry Arbitration Service. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £1,500 per person. There is also a limit of £7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness. (There is a time limit of 9 months from the date of return).
Please note that correspondence received between June and September may take us longer to respond to.
7. Our Responsibility To You We accept responsibility for ensuring that all component parts of your holiday as described in this brochure are supplied to you to a reasonable standard and this includes Optional Excursions purchased through our employees or agents. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather, road or traffic conditions or the matters referred to in paragraph 4 (b) above.
(i) Please remember that some amenities (eg. hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand and its nature and/or frequency may be varied if there is lack of demand or insufficient numbers staying in the hotel.
(ii) Some excursion itineraries include the use of ferries and other forms of transport which can be affected by inclement weather, and may have to be cancelled or arrangements changed. Whenever possible a suitable alternative excursion will be offered.
(iii) The published running times of services are estimates only and we will not be liable for any loss (howsoever caused) arising from delay or failure to operate services in accordance with published timings.
8. Personal Injury (Whilst participating in arrangements made by us)
Bakers Coaches Ltd has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure, including Optional Excursions offered by our employees or agents, and that the suppliers of all the services are efficient, safe and reputable and that they comply with local and national laws and regulations of the country in which they provide those services. Whilst we have no direct control over the provision of services to you by suppliers, we will pay to our clients the equivalent of such damages as they would be entitled to receive under English Law in an English Court for any personal injury to the client, including illness or death, caused by the failure to perform or the improper performance of such services by the servants or agents of ourselves or any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described in this brochure where such failure or improper performance is due to the fault of such person and not an event which such person could foresee or forestall even if they had taken all due care.
NOTE: We will make payments as stated above provided: (a) that claims for personal injury are notified to us within 3 months of the return from holiday (b) the injured client(s) assign to Bakers Coaches Ltd any rights against a supplier or other person or party they may have relating to the claim (c) they agree to cooperate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated and (d) such payment is limited in the case of transport by water or air to a maximum of such sums as would be obtained under the provisions of the appropriate International Conventions. This assignment is necessary to enable us to try and recover from suppliers any compensation we have paid to clients, and associated costs, arising from personal injury to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured clients.
9. Personal Injury (unconnected with arrangements made by us)
Where appropriate and subject to our reasonable discretion, we will afford general assistance to clients who through misadventure suffer illness, personal injury or death whilst travelling on a Bakers Coaches Ltd holiday arising out of an activity which does not form part of the advertised itinerary nor part of an excursion offered through the company, and which is the responsibility of a third party.

If booking a tour involving Concert, Theatre or Entrance Tickets. These Tickets will be issued to clients on the coach or at the entrance to the Venue.
1. Once issued, tickets are not refundable or transferable to other dates should you or your party have to cancel. We do, however, offer insurance on all events to cover cancellation due to illness
2. We will always make every effort to keep to the published timetable, but the company will not be responsible for any loss through delay, however caused, or for passengers who are not at any departure point at the appointed time. The company reserves the right to cancel any departure, please check 3 days before travel to ensure the tour is definite - monies will be refunded if the tour is cancelled by the coach company. The company reserves the right to change seat numbers on the coach when necessary.
3. Feeder coaches operate from pick up points to connect with the tour coach and stops will be made en-route to pick up other passengers. This allows us to offer a wider selection of tours for your benefit, so we trust you will bear with us and this will not spoil your day out.
4. We recommend you insure your luggage that contains anything valuable, as all baggage and property is carried at the owner's risk. The company will not be liable for loss or damage.
5. Smoking is not allowed on board and persistent offenders will be required to leave the vehicle. Mobile phones should be used with discretion to avoid distracting the driver.
6. Passengers are not allowed to consume alcohol on any of the company's vehicles. Neither are they permitted to enter or remain on a vehicle if the driver considers their behaviour to present a hazard to other passengers.
7. The company is not liable for the costs of transporting unaccompanied minors (15 and under) when they fail to arrive at the pick up point in adequate time for the prearranged time of the coach. This does of course, also apply to adults.
8. Only Guide Dogs and Hearing Dogs are allowed on these services, and they may be carried free of charge. Some itineraries are not suitable for disabled passengers - please check with us before booking to avoid disappointment.
9. The company is not liable for any costs incurred as a result of any cancelled tours or changes to an event beyond our control.
10. Trips to the continent require full name and date of birth to be supplied for the purpose of Customs and Excise enforcement. Restrictions apply on purchase of tax free goods. The company reserves the right to continue the journey without customers who have been held by Customs officials on suspicion of exceeding the recommended allowances for duty free goods. The company accepts no liability or responsibility for securing onward travel or for any consequential costs incurred in customers so doing.
11. The company shall not be liable to the (Client/Customer) under any circumstances for the payment of damages, costs or other compensation or expenses in the event that the company does not, for any reason, receive its pre-ordered and paid allocation of tickets for the event either in whole or in part, from the promoters and the company will, in those circumstances only, be liable and shall immediately, return the payment that has been received from the customer in full.
12. The company reserves the right to alter published prices as a result of price increases in raw materials or other products supplied to the company.